Help and support

Installing

Windows says “Windows protected your PC”. The installer is not code-signed yet, so SmartScreen warns about it. Choose More info → Run anyway. Talkivelle installs for your user account only and does not need admin rights.

macOS won’t open the app. The first time, right-click Talkivelle in Applications and choose Open, then confirm. After that it opens normally.

Windows asks about the firewall. Allow Talkivelle on Private networks. This lets it find and connect to other devices on your network.

Connecting devices

Someone doesn’t appear under “On this network”. Both computers must be on the same network, with Talkivelle running. Guest Wi-Fi, VPNs and some office networks block automatic discovery. In that case, click the person icon next to On this network, choose Add by address, and type the address the other person sees under My address (for example 192.168.1.20:47801).

How do I know I’m connecting to the right device? The first time two devices meet, each shows an 8-character device code. Compare the codes with the other person before choosing Allow.

I blocked a device by mistake. Open Settings (the gear, bottom left) → Devices, and unblock it.

Passwords

I forgot my app-lock or note password. It can’t be recovered, by you, by Kodonic support or by anyone else. This is how the protection works. If you have a backup made before the password was set, you can restore your notes from it.

Your data

Where are my notes stored? In %APPDATA%\Talkivelle on Windows or ~/Library/Application Support/Talkivelle on macOS. Settings → Open data folder shows the exact place. Received files go to Downloads/Talkivelle.

How do I back up? File → Back up My notes… saves every note and folder as a .zip. Restore it with File → Restore notes from backup…. Nothing already in your notes is deleted or overwritten.

Will updating delete my notes? No. Run the new installer over the old one. Your data is kept separate from the program and is never deleted by installing, updating or uninstalling. Before a version changes the database, it saves a copy of it first.

I used “Local Messenger” before. That was Talkivelle’s earlier name. Quit Local Messenger, then start Talkivelle: it moves your notes, chats and settings over automatically. Update every device, because Local Messenger and Talkivelle can’t find each other.

Still need help?

Use the form below, or email support@kodonic.com. Tell us your operating system, the Talkivelle version (Help → About Talkivelle) and what happened.